WooCommerce Support
As experienced WooCommerce specialists, we can help you establish and maintain an online shop that perfectly suits your requirements, whether you're selling digital or physical products.
OVERVIEW
At Absolute Design, we deliver expert WooCommerce solutions tailored to your unique business requirements. With over 30 years of experience and as multi-platform eCommerce specialists, we combine technical excellence with creative design to help your WooCommerce store thrive in today's competitive digital landscape.
WOOCOMMERCE SOLUTIONS
We offer a complete range of WooCommerce services, from designing brand new online stores, and providing website hosting, to migrating from existing platforms or integrating eCommerce functionality into your current WordPress website
Every aspect of our work is customised to align with your specific business objectives and vision. Our team understands that each business has distinct needs and goals. As experienced WooCommerce specialists, we can help you establish and maintain an online shop that perfectly suits your requirements, whether you're selling digital or physical products.
With our certified developers and designers, you can trust our technical capabilities in WooCommerce development, design, API integration, and user interface optimisation. We deliver comprehensive and future-proofed support for your WooCommerce project, ensuring your online business remains competitive and effective.
EXPERTISE & TECHNICAL SUPPORT
Our WooCommerce specialists provide expert assistance across all aspects of your online store:
- WooCommerce Store Setup & Configuration - Professional installation and configuration tailored to your business needs
- Custom WooCommerce Development - Bespoke functionality and features to enhance your online store
- WooCommerce Theme Development - Custom designs that align with your brand identity
- Plugin Integration & Support - Expert implementation of essential WooCommerce plugins
- Payment Gateway Solutions - Seamless integration of secure payment options
- WooCommerce support service and maintenance - Regular updates, security patches, and performance optimisation
- Technical Troubleshooting - Quick resolution of WooCommerce issues and bugs
- Hosting Solutions – Reliable and scalable hosting environments optimised for WooCommerce, ensuring fast load times, high uptime, and robust security for your online store
EXPERTISE & TECHNICAL SUPPORT
Our team will help you establish your brand, grow your business, and compete effectively online with a scalable, future-proof WooCommerce solution.
When you partner with us for your WooCommerce project, you'll receive:
- Quality advice and support backed by extensive knowledge and experience
- Expert planning, design, and development of engaging WooCommerce websites
- Evidence-based conversion rate optimisation for your online store
- Strategic digital marketing campaigns to drive traffic and sales
- Comprehensive brand promotion and enhanced online presence
TAILORED SUPPORT
Our WooCommerce Support Plans
|
|
Bronze |
Silver |
Gold |
|
Support Hours per Month |
4 |
8 - 16 |
16+ |
|
Account Manager Calls |
1 per month |
2 per month |
1 per week |
|
Access to Ticket Board |
Yes |
Yes |
Yes |
|
Monthly Security & Maintenance Report* |
Yes |
Yes |
Yes |
|
Business Review with Senior Team |
Every 6 months |
Every 3 months |
Every 3 months |
|
Uptime Monitoring & Downtime Alerting |
|
Yes |
Yes |
|
Quarterly Technical SEO Audit* |
|
Yes |
Yes |
|
Quarterly UX Audit* |
|
|
Yes |
|
Quarterly Performance Audit* |
|
|
Yes |
*These reports/audits are deductible from your monthly retainer hours
Whether you're a small business needing occasional WooCommerce support or a marketing team requiring specialised expertise, we offer tailored support plans to meet your needs.
Unlock the power of premium WooCommerce support! Don't leave your store's potential untapped. Contact us and let's chart the path to eCommerce excellence together.
OUR COMMITMENT
As a dedicated eCommerce agency, we're committed to delivering scalable, future-proof WooCommerce solutions that fuel successful digital businesses.
Our team will help you establish your brand, grow your business, and compete effectively online. We are a proven partner in planning, designing, developing, and supporting engaging WooCommerce websites that successfully grow your online business. Through expert analysis, conversion rate optimisation, and strategic digital marketing campaigns, we'll help you achieve ongoing return on investment while promoting your brand values.
WHAT’S INCLUDED IN THE ABSOLUTE SUPPORT PLAN?
-
Dedicated Account Manager
-
Dedicated client dashboard and ticket-based management and reporting system
-
In-depth maintenance checks routinely performed on your site once per month
-
Priority critical incident response
-
Platform monitoring
-
Pro-active security updates
-
Flexible budget management with reduced rate over-run
SUPPORT SITE AUDIT
The initial phase of our WooCommerce technical support always starts with an extensive site audit.
The site audit takes approximately 3 hours to complete. Undertaken by two senior WooCommerce developers, this audit produces a bespoke report detailing any issues or improvements to be made. Instead of relying on automated tools, the report is manually conducted by our team of WooCommerce specialists. This meticulous process offers valuable insights into how your site has been constructed.
Other audits & reports available:
- Performance Audit
- User Experience Audit
- User Interface Audit
- Security and Maintenance Report
SUCCESS METRICS
We manage our effectiveness by our response times on tickets, closure of tickets and also via a customer feedback survey.
Results of our survey sent out in May 2024.
-
0
%of our clients find our support team to be extremely valuable
-
0
%of our clients find our support team to be very responsive
-
0
%of our clients find our support team to have a good technical understanding and approach to tickets
-
0
%of our clients find the support calls to be extremely useful
-
0
%rated our account managers performance as excellent
-
0
%would recommend our support services to others
Want to learn more about our fixed-cost maintenance plans?
CONTACT
Transform Your WooCommerce Experience
Step into the future of seamless eCommerce with our expert WooCommerce support. Why wait? Reach out and elevate your online journey today.
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