Shopify Support Packages

Our Shopify support and maintenance packages are crafted to guarantee the seamless operation of your Shopify store. They include a comprehensive array of services, from technical troubleshooting and performance optimisation to regular maintenance and updates. Your dedicated account manager is on hand to ensure that your support time is utilised efficiently and in line with your business objectives.

With our expert Shopify eCommerce support, you can rest assured that your online store remains optimised for sales and user experience. Whether you're utilising Shopify or Shopify Plus, having dependable Shopify support is vital for the sustained growth and success of your eCommerce business. Our team of Shopify experts is dedicated to providing strategic consultation and growth, ensuring that your store not only meets but exceeds industry trends and standards.

As a Shopify Partner and Shopify Plus specialist, we understand the intricate needs of eCommerce businesses like yours. Our support packages encompass everything necessary to maintain your online store's peak performance.

By opting for our cost-effective Shopify support retainers, you're ensuring high-quality support, regular maintenance, and the dedicated attention of an account manager.

Swift Reaction Times: We review our Shopify support schedule daily, ensuring we can quickly address client needs with efficiency and expertise.

Same Day Response Guarantee: Our commitment is to respond to all Shopify support tickets within 24 hours during the working week, ensuring prompt and effective solutions.

Shopify Store Performance Optimisation: Our dedicated Shopify developers can work with you to optimise your store's performance, ensuring fast loading times, smooth navigation, and an enhanced user experience. This proactive approach helps in maintaining high levels of customer satisfaction and engagement, ultimately contributing to increased sales and store growth.

Access to a Specialised Ticketing System: Clients can easily raise issues as they arise and track the progress of their resolutions.

Transparent Reporting on Project Time & Budget: We utilise a dedicated CRM system to estimate, track and update your Shopify support plan.

In-House Shopify Expertise: We strictly avoid outsourcing any development work. This policy ensures superior coding quality, streamlined project management, and efficient delivery. Our team of Shopify experts all work from our Nottingham HQ.

Beyond just maintenance and support, you can use your support hours to access a full range of services:

Video & Photography: Elevate your brand with high-quality video, motion graphics, and photography. Our professional services go beyond what stock libraries offer, bringing authenticity and a unique touch to your business visuals – be it product shots, office interiors, or team images.

Email Marketing Support: Leverage our expertise in one of the most effective digital marketing channels. We’re here to boost your email marketing efforts, enhancing engagement, conversion rates, and building stronger customer relationships.

Branding & Graphic Design: Powerful brand strategy can transform your business, bringing a recognisable and coherent experience to your customers. Absolute Design has over 25 years’ experience delivering branding solutions, digital strategy and creative graphic design campaigns.

Search Engine Optimisation: We understand the importance of correctly setting up on-page SEO elements for your website’s visibility. Our team can enhance your existing content, offer training for self-management, or provide continuous support to ensure optimal performance if you aren’t using an external SEO agency.

Optimised Meta Data: Optimised meta data encompasses crafting title tags and meta descriptions, ensuring the primary keyword is included, and adhering to the correct character limits of either 60 or 155 characters.

Production of High-Quality Content: Producing high-quality content involves creating unique and detailed product descriptions, crafting blurbs for category pages, addressing common customer queries, and generating customer support content like FAQs or explaining the returns process.

Schema Markup: Schema markup involves implementing structured data on your website, including product schema, breadcrumb schema, and review schema, to enhance search engine understanding and presentation of your content in search results.

Optimised Product Images and Video: Optimising product images and videos entails incorporating high-quality visuals for the website, resizing them appropriately for web use, and adding Alt Text with relevant keywords.

Technical SEO: Technical SEO involves critical aspects like creating and maintaining an XML sitemap to help search engines index your site effectively and configuring a robots.txt file to manage search engine access to specific parts of your website.